Customer Help

Welcome to our Help Center! Here, you can find answers to common questions about orders, shipping, returns, and exchanges. If you need further assistance, feel free to contact our support team.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

We process orders within 1-2 business days. For shipping, delivery times vary by location:

Shipping within the US: Typically takes 3-6 business days for delivery.
International shipping: Delivery takes approximately 10-20 business days, depending on the destination.

You’ll receive an estimated delivery date during checkout, along with tracking details once your order is shipped.

How do I create an account?

Click the “Sign Up” button on the top-right corner of our website, fill in your details, and start shopping with ease.

How do I change my shipping address?

You can update your shipping address before your order is shipped by logging into your account or contacting our support team.

How do I track the status of my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your order’s journey on our tracking page.

Will you keep my credit card information on file?

For security reasons, we do not store credit card information. All payments are securely processed through our trusted payment gateway.

Do you charge sales tax?

Sales tax is applied based on your location and local tax laws during checkout.

Do you ship to my country?

Absolutely! We offer worldwide shipping to ensure everyone can enjoy our products. Simply provide your address during checkout, and we’ll deliver your order wherever you are. If you have specific concerns about your location, feel free to reach out to our support team for confirmation.

Will my items come in one package?

Depending on stock and location, your items may ship separately to ensure the fastest delivery times. You’ll be notified if this happens.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We accept returns within 30 days of delivery for eligible items. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the product is defective or damaged. For full details, view our Returns Policy page.

I received the wrong item

We sincerely apologize for the mistake. Please contact our support team with your order details, and we’ll make it right by sending the correct item promptly.

My order arrived damaged

If your order is damaged during shipping, send us a photo of the damage and your order details. We’ll send a replacement or offer a refund.

Where should I mail my authorized return?

Once your return is approved, we’ll provide the return address and instructions via email.

How do I receive customer support?

Reach us via email: [email protected]. Our friendly team is here to assist you with any questions or issues.

What do I do if I entered an incorrect shipping address?

Let us know immediately! If your order hasn’t shipped, we’ll update the address for you. If it has shipped, we’ll explore alternative solutions.

Can I change or cancel an order after I've submitted it?

Changes or cancellations are possible before the order is shipped. Contact us right away, and we’ll do our best to assist.

Can I pre-order an item that is sold out?

Yes, pre-orders are available for select items. Check the product page for pre-order options and estimated availability.

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