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Customer Help

Welcome to our Help Center! Here, you can find answers to common questions about orders, shipping, returns, and exchanges. If you need further assistance, feel free to contact our support team.

Common purchase queries answered

Orders and Shipping

We process orders within 1-2 business days. For shipping, delivery times vary by location:

  • Shipping within the US: Typically takes 3-6 business days for delivery.
  • International shipping: Delivery takes approximately 10-20 business days, depending on the destination.

You’ll receive an estimated delivery date during checkout, along with tracking details once your order is shipped.

Click the “Sign Up” button on the top-right corner of our website, fill in your details, and start shopping with ease.

You can update your shipping address before your order is shipped by logging into your account or contacting our support team.

Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your order’s journey on our tracking page.

For security reasons, we do not store credit card information. All payments are securely processed through our trusted payment gateway.

Sales tax is applied based on your location and local tax laws during checkout.

Absolutely! We offer worldwide shipping to ensure everyone can enjoy our products. Simply provide your address during checkout, and we’ll deliver your order wherever you are. If you have specific concerns about your location, feel free to reach out to our support team for confirmation.

Depending on stock and location, your items may ship separately to ensure the fastest delivery times. You’ll be notified if this happens.

If you need to swap an item

Returns and Exchanges

We accept returns within 30 days of delivery for eligible items. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the product is defective or damaged. For full details, view our Returns Policy page.

We sincerely apologize for the mistake. Please contact our support team with your order details, and we’ll make it right by sending the correct item promptly.

If your order is damaged during shipping, send us a photo of the damage and your order details. We’ll send a replacement or offer a refund.

Once your return is approved, we’ll provide the return address and instructions via email.

Reach us via email: [email protected]. Our friendly team is here to assist you with any questions or issues.

Let us know immediately! If your order hasn’t shipped, we’ll update the address for you. If it has shipped, we’ll explore alternative solutions.

Changes or cancellations are possible before the order is shipped. Contact us right away, and we’ll do our best to assist.

Yes, pre-orders are available for select items. Check the product page for pre-order options and estimated availability.

Free Worldwide shipping

On all orders above $100

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

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