Refund and Returns Policy

At iphone-case-cover.com, we take great pride in creating high-quality, custom-made iPhone case covers that meet your expectations. Since our products are printed on demand and made specifically for you, we have certain limitations on refunds and returns. Please read this policy carefully before placing your order.

1. Refund and Return Eligibility

a. Returns and Refunds Within 7 Days

Customers must request a return or refund within 7 days of receiving the product under the following conditions:

✅ Damaged or Defective Products

• The product arrives with scratches, cracks, or other physical damage.
• The printed design is incorrect, blurry, or has a manufacturing defect.

✅ Incorrect Product Sent

• The wrong case model was sent (e.g., an iPhone 13 case instead of an iPhone 14 case).
• The design does not match the order details.

✅ Lost or Misdelivered Orders (Confirmed by Carrier)

• The order was lost in transit, and tracking confirms it was never delivered.
• The package was delivered to the wrong address due to a shipping error on our part.

To request a refund or replacement, please contact us within 7 days of receiving the product and provide:

• Your order number.
• A clear photo of the damaged, defective, or incorrect item.
• A brief description of the issue.

b. Returns and Refunds Within 30 Days

In certain cases, we allow refunds and returns within 30 days to accommodate special situations:

✅ Delayed Reporting of Defective Products

• If you were unable to report an issue within 7 days due to travel, illness, or other valid reasons, you may still be eligible for a refund or replacement.

✅ Lost Packages with Delayed Tracking Updates

• If tracking information is delayed and the package remains unaccounted for within 30 days, we will issue a refund or send a replacement.

✅ Significant Defect in Custom/Personalized Items

• If a custom case has a major print or design error affecting its use, we may accept a return within 30 days (subject to review).

✅ Holiday & Gift Purchases

• If an item was purchased as a gift but not opened until later, revealing a defect after the standard 7-day return period, we may allow a return within 30 days upon request.

2. Situations Where Refunds or Returns Are NOT Accepted

🚫 Change of Mind: If you decide you no longer want the product after it is delivered.
🚫 Customer Ordering Mistakes: Wrong case model, size, or design selected during purchase.
🚫 Minor Printing Variations: Slight color differences due to screen resolution.
🚫 Non-Defective Custom Orders: Personalized products that are correct but no longer wanted.

3. Return & Refund Process

How to Request a Refund or Replacement

• Contact Us: Email our support team at [email protected] within 7 days (or 30 days for special cases).
• Provide Details: Include your order number, a detailed explanation, and photos of the product (if applicable).
• Review & Approval: Once we verify the issue, we will process a refund or arrange a replacement.

Refund Processing Time

• Approved refunds will be issued to your original payment method within 7–10 business days.
• In partial refunds, only the cost of the defective or damaged item will be refunded, excluding shipping fees.

4. Return Shipping Costs

• If the return is due to our error (defective, damaged, incorrect item, or lost package), we cover the return shipping costs.
• If the return is due to a customer issue (e.g., incorrect selection, change of mind), the customer is responsible for return shipping costs.

5. Exchanges

We do not offer exchanges for non-defective items. However, if the item received is incorrect due to our error, we will replace it free of charge.

6. Additional Information

• All returns and refunds are handled on a case-by-case basis, with the goal of ensuring customer satisfaction while protecting our business sustainability.
• We reserve the right to decline requests that do not comply with our policies.

7. Contact Us

If you have any questions or need assistance, please reach out to our customer support team at:
📩 Email: [email protected]

We’re here to help!